Something’s getting in between?

Don't worry up until  1 day before arrival
Any cancellations up until 24 hours (1 day) before arrival are free of charge. For this we keep as arrival time 15:00 hours. For example, if you have reserved for arrival May 15th, you may cancel free of charge until 3 p.m. on May 14th.

Cancelling within 1 day before arrival
Cancelling within 1 day before arrival is unfortunately not without charge. We will charge 100% of the overnight stay and any booked beauty treatments. The costs for breakfast, dinner and city tax will be cancelled free of charge.

Booked with a third party?  
Then please contact the party you have booked with (for example Booking.com) and ask about their cancellation policy.

Are you coming with more than 10 people?
Then cancellation is free of charge until 14 days before arrival.